![]() And these are going to become more and more common in the coming months and years. So retailers from Amazon to smaller brands are increasingly adding more in-person drop-off options. For others, having no access to the office where they work means no easy way to print out return labels, making shipping back a return nearly impossible unless a retailer provides return shipping labels with your original orders. That means items you want to return via mail may take longer to reach warehouses, increasing the time it takes to get a refund at a time when money for many is tight. And the nationwide logistics operation needed to ship Covid-19 vaccines in the coming weeks and months could impact shipping times, too. Shipping companies like UPS and FedEx are straining under the weight of the unexpected e-commerce boom coupled with the holiday shopping season. This year especially, returns of online orders are going to face challenges. And in-person returns for online orders can be better for the environment, turning smaller, more frequent return shipments into fewer, consolidated returns. Retailers that regularly pay return shipping fees can cut down on costs as well. Often, they can get quicker refunds, too. Shoppers get more free options for returns and don’t need a printer at home. The trend may seem counterintuitive to the rise of e-commerce, but it can make sense for consumers and businesses alike. At the same time, more physical stores are planning to accept returns from other online retailers at their locations, giving existing customers another reason to visit and providing a reason for new shoppers to come in and take a look around. So more online retailers are following Amazon’s lead in making it easier to drop off items at brick-and-mortar locations near your home, no box or shipping label necessary. Returning online orders can be annoying, and they’re about to get trickier this holiday season during a pandemic.
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